FAQs
Find comprehensive answers to frequently asked questions and common concerns.
Common questions and answers
In addition to offering competitive rates, we pride ourselves on being available to help with whatever questions you have throughout the life of your loan. We don’t discriminate against first-time buyers or experienced investors – no matter who you are, we’re committed to being there when you need.
How can you help with my loan?
We take the time to understand your goals, assess your options across multiple lenders, and guide you through the process from application to settlement. Our role is to simplify the process and structure a loan that supports your long-term plans.
Do you charge fees for home or investment loans?
In most cases, there are no additional fees payable when you take out a loan through us. We are typically remunerated by the lender for introducing new business, which does not impact your interest rate or the terms of your loan.
Is it more expensive to use your services?
No, in most cases there is no additional cost to you, as the lender covers our service. With access to a broad range of loan products and lenders, we focus on finding a solution that aligns with your needs, whether that’s a competitive rate, suitable features, or both.
In some circumstances, a service fee may apply, which will always be clearly disclosed upfront.
How much can I borrow?
While our borrowing calculator can give you a decent idea of how much money you may be able to take out, for a more precise assessment, please get in touch with our team. We can then go through your options with you and chat about your circumstances in further detail.
Should I go for a fixed or variable rate?
Just as the name suggests, variable-rate home loans have interest rates that change over time. They are often more flexible than other types of loans, with features like redraw facility and extra payment options. However, they do not have fixed repayment amounts.
On the other hand, fixed-rate home loans come with predictable monthly repayments – you will know exactly how much you need to pay each month for the entire duration of the loan term. These kinds of loans might not be as flexible in terms of features but offer borrowers peace of mind when budgeting repayments.
In choosing which type of loan is right for you, it’s good to weigh up what’s most important to you – whether that’s flexibility or certainty around your monthly repayments.
Which lenders do you work with?
Because we are connected to a mortgage aggregator, we have the privilege of being able to source loan options from over 40 different lenders. This means that we can help you find multiple suitable options for you and your specific situation.
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One of the best in the industry.
The team went above and beyond to secure our finance. Their knowledge of the market and attention to detail made the entire process seamless. Whether you are investing or refinancing, I couldn’t recommend them enough for their transparency and results.
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